CueLift
Help for accounts, Talks, and Pro.
Most questions are answered below. If you need a hand with trial access, purchases, Talk generation, backup, or deleting data, email us directly.
Email support
Questions, bugs, billing, backup, or feedback - send the details here.
support@cue-lift.comResponse time
We aim to reply within one to two business days, usually sooner.
On iOS & Android
Subscriptions, switches, cancellations, and refunds are handled by your app store account.
Account emails are signed, expected, and easy to recognize.
CueLift uses separate addresses for human support and automated sign-in mail. That keeps account emails clear for inbox providers and easier for you to trust.
support@cue-lift.com
Questions, billing help, suspicious email checks, account deletion, and bug reports.
no-reply@mail.cue-lift.com
OTP codes, magic links, and account authentication messages requested from the app.
No password requests
We never ask for payment cards, app-store passwords, OTP codes, or private API keys by email.
Frequently asked questions
How do I start a trial?
Install CueLift, create an account, and finish the short profile setup. That starts your no-card 7-day trial. Trial includes Pro features, including practice, editing, Live Cue, export, and cloud backup, with one Talk generation included.
Do I need a card for the trial?
No. CueLift's trial is managed by the app, not by the app stores. You do not enter payment details to start it, and nothing is charged unless you later choose Pro Monthly or Pro Yearly.
What happens when Trial or Pro expires?
Your Talks are not deleted. They remain stored on your device, and any backups remain associated with your account, but access to Talks is locked while your plan is inactive. In the app, tapping a locked Talk takes you to Plan & Pricing. Reactivating Pro unlocks your existing Talks again, including any Talk created during trial.
Can I access Talks offline?
Yes, when your Trial or Pro access is active. Talks are saved on your device so practice, editing, export, and Live Cue can work without a connection. Backup resumes when you are online and your plan is active.
How many Talks can I generate?
Trial includes one Talk generation total. Pro includes unlimited saved Talks and up to five Talk generations each day. When CueLift offers both an original and polished version from one script, that still counts as one generation.
How do I restore purchases?
Open Settings in CueLift and tap Restore purchases. Make sure you are signed in to the same Apple ID or Google account used for Pro. You can switch between monthly and yearly plans through the store subscription settings. If access still looks wrong, email support@cue-lift.com.
Which email addresses does CueLift use?
Human support comes from support@cue-lift.com. Sign-in codes, magic links, and other account emails come from CueLift <no-reply@mail.cue-lift.com>. The no-reply address is only for automated account messages, so send replies and questions to support.
How do I know a CueLift email is legitimate?
CueLift will never ask you to email us your OTP code, app-store password, payment card, or Supabase credentials. If an email looks suspicious, do not click links or forward codes. Send a screenshot or the message headers to support@cue-lift.com and we will check it.
How do I delete my account or data?
Use the account controls in the app when available, or email support@cue-lift.com from your account address. We can help delete your account and backed-up Talks. Deleting the app from a device may also remove Talks that only exist on that device.
Does CueLift record my voice?
No. CueLift does not record audio, upload microphone input, or use speech-to-text. The rehearsal flow is based on the script text and the cue cards generated from it.
Still need help?
Tell us what happened, what device you are on, and the account email you used.